{"id":16919,"date":"2026-01-14T12:47:56","date_gmt":"2026-01-14T11:47:56","guid":{"rendered":"https:\/\/3r-industries.com\/services\/maintenance-and-after-sales-service\/"},"modified":"2026-07-16T09:47:03","modified_gmt":"2026-07-16T07:47:03","slug":"maintenance-and-after-sales-service","status":"publish","type":"services","link":"https:\/\/3r-industries.com\/en\/services\/maintenance-and-after-sales-service\/","title":{"rendered":"Maintenance and After-Sales Service"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">3R Industries is your <strong>trusted partner<\/strong> for equipment maintenance and after-sales service.<\/p>\n\n<h2 class=\"wp-block-heading\">Key figures<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Team size : \n<ul class=\"wp-block-list\">\n<li><strong>6 hotline technicians<\/strong><\/li>\n\n\n\n<li><strong>2 after-sales service coordinators<\/strong><\/li>\n\n\n\n<li><strong>12 field service technicians<\/strong><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Number of telephone support cases per year : <strong>1,200<\/strong><\/li>\n\n\n\n<li>Number of maintenance visits per year : <strong>520<\/strong><\/li>\n\n\n\n<li>After-sales service satisfaction rating : <strong>4.95\/5<\/strong><\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">What we do<\/h2>\n\n<ul class=\"wp-block-list\">\n<li><strong>Preventive<\/strong> maintenance<\/li>\n\n\n\n<li><strong>Corrective<\/strong> maintenance<\/li>\n\n\n\n<li>Technical <strong>diagnostics<\/strong><\/li>\n\n\n\n<li>On-site <strong>intervention<\/strong><\/li>\n\n\n\n<li><strong>Remote assistance<\/strong><\/li>\n\n\n\n<li>Supply of <strong>spare parts<\/strong><\/li>\n\n\n\n<li>Return to service and operating recommendations<\/li>\n\n\n\n<li>Support with system configuration and operation<\/li>\n\n\n\n<li>Training<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">Preventive maintenance<\/h3>\n\n<p class=\"wp-block-paragraph\">Preventive maintenance is used to assess the condition of the equipment, <strong>anticipate potential breakdowns<\/strong> and minimise unplanned downtime.<\/p>\n\n<p class=\"wp-block-paragraph\">It helps maintain the accuracy, safety and operational continuity of your machines.<\/p>\n\n<h3 class=\"wp-block-heading\">Corrective maintenance<\/h3>\n\n<p class=\"wp-block-paragraph\">In the event of a breakdown or fault, our teams <strong>identify<\/strong> the cause, <strong>replace<\/strong> the necessary components and <strong>return the equipment to service<\/strong>. <\/p>\n\n<p class=\"wp-block-paragraph\">The objective is to minimise downtime and ensure a safe resumption of operations.<\/p>\n\n<h3 class=\"wp-block-heading\">After-sales service and technical support<\/h3>\n\n<p class=\"wp-block-paragraph\">Our after-sales service provides<strong> technical support<\/strong> to answer questions, direct requests to the appropriate teams and assist users in operating their equipment.<\/p>\n\n<p class=\"wp-block-paragraph\">Depending on the issue, an initial remote diagnosis can be carried out to quickly identify the actions required.<\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"featured_media":16918,"template":"","meta":{"icone_service":"10980","intro_service":"<p>3R Industries supports its customers with equipment servicing, maintenance and troubleshooting to preserve reliability, accuracy and availability over time.<\/p>\n<p>Our technical teams provide diagnostics, maintenance and return-to-service support with a clear objective: to minimise downtime, ensure reliable operation and extend machine service life.<\/p>\n"},"univers":[489,493,491,492],"class_list":["post-16919","services","type-services","status-publish","has-post-thumbnail","hentry","univers-construction-and-civil-engineering","univers-education-and-research","univers-environment-and-wood","univers-industry"],"_links":{"self":[{"href":"https:\/\/3r-industries.com\/en\/wp-json\/wp\/v2\/services\/16919","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/3r-industries.com\/en\/wp-json\/wp\/v2\/services"}],"about":[{"href":"https:\/\/3r-industries.com\/en\/wp-json\/wp\/v2\/types\/services"}],"version-history":[{"count":0,"href":"https:\/\/3r-industries.com\/en\/wp-json\/wp\/v2\/services\/16919\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/3r-industries.com\/en\/wp-json\/wp\/v2\/media\/16918"}],"wp:attachment":[{"href":"https:\/\/3r-industries.com\/en\/wp-json\/wp\/v2\/media?parent=16919"}],"wp:term":[{"taxonomy":"univers","embeddable":true,"href":"https:\/\/3r-industries.com\/en\/wp-json\/wp\/v2\/univers?post=16919"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}