3R Industries is your trusted partner for equipment maintenance and after-sales service.
Key figures
- Team size :
- 6 hotline technicians
- 2 after-sales service coordinators
- 12 field service technicians
- Number of telephone support cases per year : 1,200
- Number of maintenance visits per year : 520
- After-sales service satisfaction rating : 4.95/5
What we do
- Preventive maintenance
- Corrective maintenance
- Technical diagnostics
- On-site intervention
- Remote assistance
- Supply of spare parts
- Return to service and operating recommendations
- Support with system configuration and operation
- Training
Preventive maintenance
Preventive maintenance is used to assess the condition of the equipment, anticipate potential breakdowns and minimise unplanned downtime.
It helps maintain the accuracy, safety and operational continuity of your machines.
Corrective maintenance
In the event of a breakdown or fault, our teams identify the cause, replace the necessary components and return the equipment to service.
The objective is to minimise downtime and ensure a safe resumption of operations.
After-sales service and technical support
Our after-sales service provides technical support to answer questions, direct requests to the appropriate teams and assist users in operating their equipment.
Depending on the issue, an initial remote diagnosis can be carried out to quickly identify the actions required.
